1. Returns Eligibility

At Spider Clothing, customers may request a return if the following conditions are met:

  • The item must be unused and in the same condition as received
  • Original tags, labels, and packaging must remain intact
  • Return requests must be made within 14 days of delivery
  • Items must not show signs of wear, washing, damage, or alterations

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Customized or personalized Spider Clothing products
  • Gift cards
  • Items marked as non-returnable during checkout

2. Return Process

To start a return request, please contact Spider Clothing customer support.

When submitting your request, include:

  • Full name
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photos (required for defective or incorrect products)

Once approved, Spider Clothing will provide the return shipping address and instructions.

3. Return Shipping

For most returns:

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Spider Clothing is not responsible for lost or damaged return shipments

If the return is due to our error, such as receiving the wrong item or a defective product, Spider Clothing will cover the return shipping costs.

4. Inspection & Approval

Once your returned item arrives, Spider Clothing will inspect it carefully.

We reserve the right to reject returns if:

  • The item does not meet return eligibility requirements
  • Original packaging or tags are missing
  • The product shows signs of wear, washing, or damage

If your return is approved, you will receive confirmation via email.

5. Refunds

Approved refunds will be sent back to your original payment method.

Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider.

Please note:

  • Shipping charges are non-refundable unless the return is due to a Spider Clothing error
  • A restocking fee may apply where necessary

6. Exchanges

Spider Clothing only replaces items if:

  • The product is defective
  • You received the wrong item

For size or color exchanges, customers should contact our support team.

Exchanges are subject to stock availability, and extra shipping fees may apply.

7. Defective or Incorrect Items

If your Spider Clothing order arrives damaged or incorrect:

  • Contact us within 7 days of delivery
  • Provide clear photos of the issue

In such cases, Spider Clothing may offer:

✅ A replacement
or
✅ A full refund

All shipping costs for defective or incorrect items will be covered by Spider Clothing.

8. Order Cancellations

Orders may only be cancelled before shipment.

Once an order has been processed or shipped, Spider Clothing cannot cancel the order.

9. Policy Updates

Spider Clothing reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page along with the updated effective date.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact Spider Clothing customer support through our official contact page.