1. Order Processing Time

At Spider Clothing, all orders are processed within:

✅ 1–3 business days

Processing times do not include weekends or public holidays.

During busy periods such as sales, holiday seasons, or special promotions, processing times may take longer than usual. If there is a major delay, Spider Clothing will notify customers via email.

2. Shipping Time & Delivery Estimates

Estimated delivery times after dispatch:

United States
📦 Standard Shipping: 8–12 business days

International Shipping
🌍 Worldwide Delivery: 10–15 business days

Shipping times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Carrier delays
  • Weather conditions
  • Other logistical issues

Spider Clothing does not guarantee exact delivery dates.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Shipping method selected
  • Package weight and size

Any customs duties, import taxes, or additional fees charged by the destination country are the customer’s responsibility.

4. Order Tracking

Once your Spider Clothing order has been shipped, you will receive:

✅ Shipping confirmation email
✅ Tracking number

Tracking information may take 24–72 hours to update after shipment.

5. Incorrect Address & Delivery Issues

Customers must provide accurate and complete shipping information.

Spider Clothing is not responsible for:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Lost packages due to incorrect address details

If an order is returned because of an incorrect address, additional reshipping charges will apply.

6. Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Customs duties
  • VAT or local taxes
  • Import processing fees

These charges are determined by your country’s customs authorities and are not included in Spider Clothing product prices or shipping fees.

Spider Clothing is not responsible for delays caused by customs clearance.

7. Lost or Stolen Packages

Once a package is marked as Delivered by the shipping carrier, Spider Clothing is no longer responsible for the shipment.

If your package is:

❌ Lost during transit
❌ Marked delivered but not received
❌ Stolen after delivery

Please contact your local shipping carrier or post office immediately.

Spider Clothing will assist where possible, but refunds cannot be guaranteed for lost or stolen packages.

8. Delivery Delays

Shipping delays may happen due to:

  • Severe weather conditions
  • Customs inspections
  • Carrier-related issues
  • Public holidays
  • Incorrect delivery information

Spider Clothing does not refund shipping costs for delays outside our control.

9. Damaged Shipments

If your Spider Clothing order arrives damaged:

✅ Take clear photos of the package and item
✅ Contact our support team within 48 hours of delivery

We will review the issue and may offer:

  • Replacement
  • Refund (where applicable)

10. Returns Due to Non-Delivery

If a package is returned to Spider Clothing because:

  • Customer refused delivery
  • Customs fees were unpaid
  • Incorrect shipping address
  • Multiple failed delivery attempts

We will refund the product cost minus shipping charges once the package has been returned and inspected.

Reshipping can be arranged upon request with additional shipping fees.

11. Contact Us

For any questions regarding shipping, order tracking, or delivery concerns, please contact Spider Clothing customer support through our official contact page.